FAQ

Wax Melts & Ingredients

Wax melts are completely wick-less scented pieces of wax that are melted in a warmer. The warmer heats and melts the solid wax. As the wax melts, it fills up the area with your scent of choice.

From one of our 50g snap bars you should get approx. 50 hours of burn time!

There are a couple of ways to do this, do what is easiest and safest for you!

  1. Light a tea light beneath the wax or turn on your electric wax warmer and wait up to 30 seconds until the wax has slightly melted on the bottom, just enough for you to be able to pop the wax out. Wipe up any excess wax with a cotton pad carefully.

 

  1. Use cotton pads to soak up the wax if you want to remove the wax whilst already melted. The wax will easily be absorbed and you can pop it in the bin ready to start again with a lovely new scent!

 

  1. You can also pop the warmer in your freezer (whilst the wax is hard) for 10-20 minutes, this allows time for the wax to shrink and detach from the wax melter meaning it should just pop straight off. This only applies to tea light warmers and electric warmers with a removable dish. Do not put electric warmer in the freezer.

 

Please be very careful when dealing with hot wax!

There is a common misconception that some wax smokes, this is not true. Smoke is grey / black & thick & has an unpleasant smell. What you are seeing is simply the fragrance releasing into the air. Much like water, wax steams when it gets hot causing it to evaporate into the air & release the scent.

No. Our fragrance oils are very similar to the designer high end scents. We are in no way affiliated with the designer company; our products simply smell similar to the perfume/aftershave.

Absolutely. Electric wax warmers are more convenient for a lot of our customers. We do recommend that you use a higher wattage bulb in these as some electric wax warmers don’t get hot enough for the fragrance release temperature. 40/60 wattage bulbs give the best scent throw in our opinion!

Of course! We do advise that you keep a close eye when introducing new scents into your home. This is because some animals, (like humans) can be sensitive towards certain scents. This is unlikely but please bare it in mind! Our products are made with fragrance oils, not essential oils, these products are completely safe to burn around pets.

Yes! Our wax melts/bars are all made from eco-friendly coconut wax, cruelty free fragrance oils and bio-degradable glitters. None of these include any animal products nor are they tested on animals.

There are many reasons coconut wax is best. Coconut wax is obtained through a natural process.— Coconut wax burns slowly and cleanly, and throws scent extremely well.— Coconut wax has been overlooked by the candle industry because it is more expensive per kilo. We believe in providing a product that is better quality and buying from us you are assured of getting fantastic value.

So as you probably know, we did originally start this business using Soy wax. We made the decision to change to Coconut wax after doing a lot of research into different waxes and learnt some facts that made us unhappy with using Soy wax. Coconut wax is absolutely amazing in so many ways. Here are some facts we learnt about Soy wax: All soy wax is either genetically modified or mixed with genetically modified soy based products. In addition, soy can contain heavy pesticide and fertilizer additives. Soy does not have ideal burn qualities; it burns slowly, but it has trouble throwing scent and can also look unsightly. It is cheap though, due to the fact that soybean oil is a byproduct of the huge soybean industry. 

Shipping & Delivery

We aim to dispatch your order next day. However, please allow up to 3 business days for dispatch. As for shipping, this all depends which delivery option you choose at checkout. If you spend over £25 you get the option of “Free Shipping” which you will need to select at checkout, this is Standard Delivery and should be with you in 3-5 business days. Our other options will be Free Collection, Royal Mail – 48h, Royal Mail – 24h.

Unfortunately, we aren’t able to ship out of the UK just yet. We do hope that this will become an option in the future so watch this space!

We offer free collection for those who live local or would prefer to travel to collect their orders. We are based in Dartford, Kent. Once your order has been complete we will e-mail you to confirm a date, time and our pick-up address. Alternatively, we can arrange a phone call if you would prefer to speak and discuss collection. If the phone call is preferred we ask that you leave your phone number in the comments of your order and we will call you when your order is ready.

Refunds

We hope you are 100% happy with your product. However, if you do have any issues with any of your purchases please get in contact within 14 days of purchase so that we are able to assist you with a refund/exchange. We are unable to offer refunds/exchanges after 14 days. Please see our Refund Policy for more information.

Gifting

All of our products come aesthetically wrapped. However, if you place smaller orders, these do come in padded envelopes. If these are a gift for someone special, please put a note in the “Order Notes” section at checkout. We may be able to change this for you and set it out nicely in a box. We can also add a personalised note too!

Unfortunately, this isn’t something we are able to offer right now. But… we are working on it!